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Jason- Thanks for the great list on increasing our capacity to work with and through conflict. Good stuff and very actionable. There is only one thing that I would add to this list and it is really a pretty common theme in our work and in our ongoing discussions. I think that the nature of our relationships is probably a large variable in the capacity for those relationships to withstand […]

Joe, I think I misunderstood the assignment you provided for this leg of our discussion. I will do as Avis always promotes and “try harder” this time. So to reset, if business is going to change in these ways . . . Innovation as a key opportunity for competitive advantage Increasing rate of change Disruptive technology Importance of customization and individualization to consumer desires Trust as a key opportunity for […]

Categories: brand, communication, culture